Unlimited Usage Policy
The following policies serve as an extension to the NetEase Customer Service Agreement.
Limitations of Dial-Up Services
Although NetEase Internet Access Service advertises "Unlimited Access" in regards to it's Dial-Up services, there are several limitations applied. The sole purpose of these limitations is to limit the amount of unnecessary use of NetEase Internet Access Service services by any such user, which restricts overall system availability for other such users. These limitations apply only to Dial-Up access services offered by NetEase Internet Access Service.
What does "Unlimited" really mean?
The meaning of the term unlimited is certainly unclear when used in reference to on-line services, because all such services have limitations.
Knowledgeable Internet users often associate the term unlimited with frequent busy signals, so we don't describe our NetSurfer Deluxe Account as unlimited.
Instead of using the term unlimited, we describe it as "un-metered, interactive usag", where interactive is defined as while you are at your computer, guiding it's operation.
This allows you to use the service as much as you need to, but helps us prevent excessive consumption by inconsiderate users.
NetEase Internet Access Service "NetSurfer Deluxe Accounts" have no preset quotas for online time. Our intention with no preset quotas is to make our services available to customers without undue concern on their part regarding usage charges.
Sometimes a customer will choose to abuse our policy and consume resources beyond reasonable expectations. When a customer exhibits a pattern of such behavior we may choose to impose exact quotas on that specific customer, or we may exercise our right to terminate the offending account.
We contact the customer and caution them that continued abuse will result in the account being terminated.