Spam Filter Implementation As part of our continuing efforts to reduce the amount of spam arriving in our customers inbox, NetEase has implemented new spam filtering technology that provides fewer false positives and keeps your mailbox clean from almost all of the spam. While there is not a total solution to stopping spam this technology has proven to work with strong accuracy. Although NetEase still rejects commonly known spam offenders at our mail gateways, our filtering model takes messages that are believed to be unsolicited and sends them to a "suspect_spam" folder which resides on the mail server separate from your Inbox. You can access this folder by logging in to your mail box via web mail. Suspect spam over 7 days old is removed from the server automatically so you do not have to worry about cleaning it out. Did we mention not having the ability to maintain total accuracy? If there is a valid message that is being filtered there are a couple of actions you can take. Log in to Web Mail at www.netease.net/mail Copy the senders e-mail address Click Rules on the left menu Click New Type a Rule Name. e.g. Whitelist John Doe Click Add Condition In the conditions box, select From in the drop down box Type the e-mail address you want to permit and click Save In the Action Type box select Move To Mailbox Type Main in the Target box (Main is the name of your inbox file) Click Save and Close at the top of this screen While viewing the message click Show Headers (Just above the senders address) Highlight the entire header by holding your mouse key down and scrolling the mouse Right click and select Copy from the context menu Click Hide Headers and return to the message Click Forward at the top of the screen In the To box type abuse-valid@netease.net Click in the body of the message and then right click once. Select Paste from the contect menu. Click Send If you experience problems working with your mailbox please contact our Help Desk and we will be happy to walk you through the steps.

Policy Home NetEase AUP Enforcement Resources Report Abuse Actions/Status Service Agreement Support Policy Web Site Content Virus/Hoax Alerts Security Tips

Reports of activity in violation of network policy may be sent in e-mail to abuse@netease.net.

Further details about NetEase policies can be found on the NetEase Service Agreement Page.