NetEase Common Problems

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Common Problems - Click a problem to see the solution.

I have Windows 7 and there is not a mail program on my computer. Why?
I bought a new computer with Windows 7. How do I set up my Dialup Connection?
Manage your e-mail BEFORE your download it
Getting rid of unwanted browser Toolbars
I bought a new computer with Windows Vista. How do I set up my Internet?
I bought a new computer with Windows XP. How do I set up my Internet?
I am having trouble with my 56K connection. Sometimes it takes several tries to connect and my connection appears to be very slow for a 56K connect.
MOST POPULAR! I double-click on The Internet icon and my browser opens, but the Connect To box does not appear. My browser then gives me an error saying "Site Not Found".
I receive an error telling Dial Up Networking could not establish a connection, check your password and try again.
I have checked everything, I still have disconnect problems.
I use Outlook Express which came with Internet Explorer. How can I make sure my settings are correct?
When I send e-mail and the recipient tries to reply, their message does not get delivered to me.
I connect okay, then I get a site not found error when I try to access anything.
I connect, but then drop off right away when I do anything.
I select Send & Receive Mail while off-line and it says Mail Server could not be found.

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